FAQ's

WHERE CAN I PURCHASE LMS?

LMS is available at www.lmsthebrand.com and limited styles are available at select David Jones stores and Tuchuzy.

Currently:

David Jones Online

David Jones Bondi Junction

David Jones Elizabeth St (Sydney CBD)

David Jones Bourke St (Melbourne CBD)

Tuchuzy Online

Tuchuzy Bondi Beach

WHERE DO WE SHIP TO?

We offer worldwide shipping to all destinations.

HOW MUCH DOES SHIPPING COST?

We offer Free Shipping within Australia.

Shipping is $15 AUD to New Zealand and $30 AUD to anywhere outside of Australia + New Zealand.

INTERNATIONAL DUTIES AND TAXES

Regulations for import duties and taxes as they relate to international purchases made online vary from country to country.

Please be aware that LMS will not be held responsible for any possible duties and taxes that may be applied to your order by customs in the country where delivery is made.   The responsibility for any custom duties, foreign taxes or other fees, which may be imposed to your order, will rest with the customer and will not be reimbursed. We also will not be held responsible for any delays, customs issues or lost/stolen orders as this is out of our control however, if your item hasn't had a tracking update for 12 or more days please email hello@lmsthebrand.com and we can file an investigation for your parcel.

All credit cards and payment services including Paypal and Afterpay.

WHAT PAYMENT METHODS DO YOU ACCEPT?

All credit cards and payment services including Paypal and Afterpay.

WHAT IS AFTERPAY?

Afterpay allows you to complete your purchase now and make equal fortnightly payments.

All credit cards and payment services including Paypal and Afterpay.

Purchases can be made using Afterpay for values up to $1,200.

Afterpay customers must be over 18 years of age.

When completing a purchase using Afterpay for the first time you will be charged for your first instalment immediately. If you are an existing Afterpay customer your first instalment will be charged to you 14 days after the date of purchase. Once your purchase is complete a payment schedule will be provided to you.

For more information on Afterpay visit: https://www.afterpay.com.au/terms.

WHERE ARE LMS SHOES MADE?

LMS is designed in Sydney, Australia and then produced by our factory team in Guangzhou, China.

WHAT IS OUR RETURN POLICY?

We will accept returns and exchanges on purchases, provided the request is made within 14 days of receiving the package and your order is in its original condition.

Returns within Australia will be free of charge for exchanges (for one exchange only) however full returns and international returns will be at the expense of the customer.

We offer full refunds on returns unless it is a sale item (does not include the 10% intro offer).

SALE ITEMS

Unfortunately we cannot offer free returns or refunds on sale items including sitewide promotional offers. We offer exchanges/store credits on sale items and the shipping fees will be incurred by the customer.

We can assist in exchanging your item for another size. The cost of the return will be a flat rate of $7.95 ++ the cost of shipping the new size back to you.

To arrange a return please email us at hello@lmsthebrand.com.

For more information on returns visit our returns page.