RETURNS POLICY 

We understand that purchasing items online don’t always go as planned, that's why we offer free returns for exchanges within Australia. Returns for refunds are at the expense of the customer.

Unfortunately we cannot offer free returns or refunds on sale items, including sitewide promotional sales (excluding 10% Off Welcome Code). We do offer store credits or exchanges on sale items however the cost of shipping both ways is incurred by the customer (approx $20). Online store credits and gift cards are final and cannot be exchanged for a cash refund. 

Customers have the right to return 2 items per order within 14 days of receiving the item(s). We offer a full refund for full priced items in original, unworn condition with no markings on the sole and upper material. Please ensure all packaging and box inserts are included with the return. Failure to meet with these conditions may result in an exchange or refund being denied. Once we receive your return, please allow 2-3 days for your return to be processed. Refunds will be processed in the same form that you originally paid for your order upon receipt of the returned products. 

The item/s must be returned to LMS before the credit is processed.

ORGANISING A RETURN

Please head to our RETURNS PORTAL HERE and enter your order number and email address within 14 days of delivery and follow the prompts. After the expiry of the 14 day period, no Refund, Exchange or Store Credit can be offered.

All returns must be lodged through the returns portal.

Any unauthorised returns will not be accepted and sent back at the cost of the customer.